Interviews

1. How will the combined solution transform customer engagement for businesses in Arabic-speaking markets? The AiVANTA–SlangIT partnership creates an end-to-end engagement ecosystem that blends intelligent conversations with hyper-personalized communication — both tailored for Arabic-speaking audiences. SlangIT brings voice, chat, and IVR capabilities enriched with dialect-specific NLP, while AiVANTA layers personalized, localized video messaging triggered by…

What was Butler/Till looking to achieve for their health and wellness client? Butler/Till’s client was a leading health and wellness brand with more than 1,000 locations across the US. The client had 18 high-priority markets where they wanted to increase efficiency. Their key measurement metric was CPA — so the challenge for Butler/Till was to…

How is AI already transforming transaction monitoring in the financial sector? Monitoring financial crime is what we do at Flagright, and the biggest shift we see is that AI is moving transaction monitoring from alert generation to decisioning with evidence. Older systems were good at firing alerts out but weak at resolving them. The new model…

There has been a lot of attention around users exploring alternatives between AI tools like ChatGPT and Claude. Why do you think this conversation is gaining momentum right now? What we are seeing right now is a natural evolution of a market that matured very quickly. Early in the generative AI boom, most people focused…

Enterprises face a widening trust gap—probability-driven LLMs generate “likely” answers—unacceptable for financial approvals, capital allocation, compliance monitoring, and regulated decision-making. As the next phase of AI adoption accelerates, companies are struggling to translate deployments into measurable value, emphasizing the strategic move from “probability-driven generative AI” to “Deterministic AI” models that deliver accurate, auditable, and infrastructure-grade…

Q: There is a lot of conversation around agentic AI right now. What is changing for product teams? The pace of software development has fundamentally changed. AI coding assistants have made it easier to build and ship features, so the constraint isn’t development capacity anymore; it’s around understanding the impact. Teams can release features quickly,…

As AI continues to transform processes across industries, many believe that the future of enterprise AI lies in domain-grounded systems rather than generic language models. In this interview, David Sack, CEO and founder of AKA Foods, offers his thoughts on how breakthrough platforms that structure data, enable workflow integration and leverage human expertise can transform…